Responsible Gambling Controls

Gambling should be entertainment. It should never be treated as a source of income or a way out of debt. Personal controls can limit how much you deposit, lose or wager, how long you play, or whether you can use your account for a chosen period.

Who may gamble?

You must be at least 18 to use Parimatch. If the minimum gambling age where you are is higher, you must meet that higher age. Anyone under 18 is not allowed to open an account or gamble with us.

How to request a limit

Send a written request through customer support. State the type of limit you want, how long it should apply and the amount or duration that should trigger it. You can choose a day, week or month for deposit, loss, wager and session limits.

We will apply a requested responsible gambling limit or self-exclusion within 24 hours after receiving your request. You may combine more than one kind of control if that is what you request.

Deposit limits

A deposit limit caps the total amount you can add to your account during the day, week or month you choose. Once your deposits reach that amount, further deposits are suspended until the period ends.

Loss limits

A loss limit caps your aggregate losses for the chosen day, week or month. It is measured against your deposits without reducing the count when you win. Any balance carried from the preceding period is treated as a deposit for this calculation. When your balance has fallen by the set amount compared with deposits during the period, further wagering is suspended until the period ends.

Wager limits

A wager limit caps the total amount you stake during the chosen day, week or month, regardless of whether those wagers win or lose. When the total reaches your limit, further wagering is suspended for the rest of that period.

Session limits

A session limit caps the combined time you use Parimatch during the chosen day, week or month. Once that duration is reached, further wagering is suspended until the period ends.

Cooling-off

Cooling-off blocks deposits and bets for the period you request. You can still log in and withdraw money, subject to the usual withdrawal requirements and restrictions.

This option creates a break from play without blocking access to your balance. Choose the duration in your written request.

Self-exclusion

Self-exclusion blocks deposits, withdrawals and log-in for the period you choose. Because you cannot access the account or withdraw during that period, consider your balance before requesting this control.

Tell support the period you want when you send the written request. We will process the self-exclusion within 24 hours of receipt.

Can a limit be changed?

You may ask for stricter limits at any time. We will apply a stricter requested limit through the same process.

You may also ask us to relax or cancel an existing restriction. We review those requests case by case and may approve or refuse them at our discretion. A request does not remove or weaken the control automatically.

When a limit reaches its stated expiry, you can use Parimatch without that limit, subject to the general terms that still apply to your account. If you want continued control, submit a new written request before the existing period ends.